cb6999 Privacy Policy

1 Introduction and Applicability

cb6999 ("we", "us", or "platform") places the highest importance on your privacy. This Privacy Policy ("Policy") explains how we collect, process, store, and protect the personal information of users ("you" or "user") of our website cb6999.lat and related services.

By using our services, you are considered to have acknowledged and agreed to the terms described in this Policy. This Policy applies together with our Terms and Conditions.

2 What Types of Information We Collect

When you register with cb6999 or use our services, we may collect the following types of information:

2.1 Identity Information

• Full name and date of birth
• National ID card or passport number (for age verification)
• Email address and mobile number
• Residential address

2.2 Financial Information

• Payment method details (bKash, Nagad, Rocket, Upay account numbers)
• Bank account information (for bank transfers)
• Transaction history and amounts

2.3 Technical and Usage Information

• IP address and device information
• Browser type and operating system
• Browsing activity and log files on the site
• Information collected through cookies and similar technologies
• Gaming activity data (which games were played and for how long, etc.)

2.4 Communication Information

• Content of live chat messages
• Content of messages sent by email
• Support ticket information

3 Purpose of Data Collection

We use your information for the following legitimate purposes:

• Account Management: To complete registration, verification, and ensure account security.
• Payment Processing: To process deposit and withdrawal requests.
• Legal Compliance: To meet fraud prevention, anti-money laundering (AML), and age verification obligations.
• Service Improvement: To analyze user experience and improve the quality of the platform.
• Customer Support: To resolve your questions and issues.
• Responsible Gaming: To identify potentially risky gaming behavior and provide necessary support.
• Promotional Communications: To inform you about bonuses and offers, subject to your consent.

4 Data Storage and Security

cb6999 applies industry-standard security measures to keep your personal information safe. Our data protection practices include:

4.1 Encryption Technology

Our website uses SSL (Secure Socket Layer) encryption, which secures all data transmitted between your browser and our servers. Financial transaction data is protected with an additional layer of encryption.

4.2 Access Control

Only authorized staff who need access to information as part of their work can access your personal data. All staff are bound by strict confidentiality agreements.

4.3 Data Retention Period

We retain your information while your account is active. Even after an account is closed, certain information may be kept for a defined period to meet legal and regulatory obligations.

4.4 Security Breaches

If a security breach comes to our attention, we will notify affected users in a timely manner and take the necessary corrective action.

5 Sharing Information with Third Parties

In certain circumstances we may need to share your information with third parties. These cases are:

5.1 Payment Processors

The necessary financial information is shared with bKash, Nagad, Rocket, Upay, and banking partners to process deposits and withdrawals. These partners have their own privacy policies.

5.2 Legal Authorities

Required information may be provided to relevant authorities based on legal orders, judicial summons, or government directives. Information may also be provided to assist in fraud and money laundering investigations.

5.3 Technology Service Providers

Limited information may be shared with selected partners providing technology infrastructure, cloud storage, and analytics services needed to operate our platform. Data processing agreements are in place with them.

5.4 Game Providers

Gaming activity data may be shared in a limited scope with our game software partners including Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe — solely to ensure uninterrupted service.

6 Cookie Policy

Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

6.1 Essential Cookies

These cookies are necessary for the basic functionality of the website — such as maintaining login sessions, security verification, and remembering language preferences. Disabling these cookies will prevent the site from working properly.

6.2 Performance Cookies

These cookies help us understand which parts of the site users visit most, so we can improve the quality of our service. The data collected is anonymous and aggregated.

6.3 Cookie Controls

You have the option to accept or decline cookies through your browser settings. However, disabling essential cookies may cause some services to not work properly.

7 Your Rights and Choices

You have the following rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: If your information is incorrect or incomplete, you may request a correction.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though legal retention obligations may apply.
• Right to Object to Processing: The right to opt out of marketing communications or certain processing activities.
• Right to Data Portability: The right to receive your information in a structured, commonly readable format.
• Right to Withdraw Consent: The right to stop any processing carried out on the basis of consent at any time.

To exercise these rights, email [email protected] or contact our 24/7 live chat support.

8 Protection of Minors' Information

cb6999 is for individuals aged 21 or older only. We do not knowingly collect any personal information from minors.

An age verification process is implemented at the time of registration. If a user registers by providing incorrect age information and this is later proven, that account will be closed immediately and the related information will be deleted.

If you believe a minor has registered on our platform, please notify our support team immediately.

9 International Data Transfers

Some data may be stored or processed on servers located outside Bangladesh as required for the operation of our services. Regardless of where data is transferred, the protection standards described in this Policy are ensured.

We ensure that every international data transfer with third-party service providers is carried out under contractual safeguards.

10 Policy Changes

We reserve the right to modify this Privacy Policy due to business changes, the addition of new services, or legal requirements. When a significant change occurs, we will:

• Update the date on this page.
• Notify registered users by email.
• Display a notice about the change at the next login.

Continued use of the platform after a change indicates that you have accepted the new policy. We therefore recommend reviewing this policy regularly.

11 Complaint Resolution

If you have any concerns or complaints about how your information is managed, please contact our support team first. We take all complaints seriously and try to resolve them as quickly as possible.

To submit a complaint, email [email protected] with your details, or use our 24/7 Bengali live chat support. We will provide a reference number for each complaint and respond within the set timeframe.